Acceptance of the conditions
The customer acknowledges having read, at the time of placing an order, the conditions expressed on the www.mb-fins.com site and expressly declares having accepted them without reserve. The present conditions of use govern the contractual relations between mb-fins sÓrl and their customer, both parties accepting them without reserve.
A firm order without possibility of cancellation is placed when the customer presses the button "Valider votre commande" on the confirmation page. By putting in an order, you offer to buy the products which you selected on our site. Mb-fins sÓrl confirms to the customer the acceptance of their order as well as its evolution at the e-mail address which the customer will have supplied at the time of registration. Mb-fins sÓrl reserves the right to cancel any order from a customer with whom there is a dispute concerning the payment of a previous order.
In case of an error in the details of the delivery address and phone number of the consignee, mb-fins sÓrl are not responsible for the impossibility to deliver the product. In case of delivery problem coming from the manufacturer (availability), mb-fins sÓrl will seek a replacement solution in agreement with the customer.
By putting in an order, you certify that you are 18 or more years old.
Photos illustrating products are not part of the contract. If they contain errors, on no account can mb-fins sÓrl be held responsible. The technical information and the links are given on an informative basis only. The technical specifications and/or contents of the delivered products can differ with regard to the data supplied by the manufacturer or shown on their website, normal production tolerance apply and a difference between technical specification and the product received may occur. According to the adjustments, the display of colours can differ from one screen to another. We cannot guarantee that the colours of the illustrations correspond exactly to those of the real products.
The prices of products are given in Swiss francs (CHF), Swiss VAT included, without packaging and shipping expenses. Mb-fins sÓrl reserves the right to modify prices at any time. The prices written on the order confirmation are valid, even in the case of a delay between the date of order and the date of delivery of the goods. In case of a mistake on the price of a product, mb-fins sÓrl reserves the right to modify this price by offering the choice to the customer to cancel their order if the new price does not suit them.
Availability of products
To guarantee the selection of products in our catalogue and which corresponds to the effective stocks of our partners and ourselves, we regularly update most of our products. We nevertheless want to make it clear that some items may no longer be in stock at the time of your order. If this should be the case, the customer would immediately be informed by e-mail and a solution suggested (see "delivery deadline").
The date of availability is specified on the product sheet on the website.
A pre-order allows you to buy and thus to reserve your product in advance. You are guaranteed to receive it as soon as it is available. It should be noted, the manufacturer can modify the date of availability at any time and that all the products ordered along with your pre-ordered item will be also delivered at that date, unless otherwise specified by you.
In every case, the goods remain the property of Mb-fins sÓrl until the collection of the related amount is effective.
An accepted order is executed as soon as possible by mb-fins sÓrl. Thanks to the partnership with FEDEX the delivery deadline is normally from 3 to 4 working days in Europe for products in stock, and is variable for the customized creations going from 4 to 6 weeks. When your order is shipped, you will receive a confirmation by mail including the tracking number of your parcel.
Upon reception of your order, we check the availability of the ordered product(s). In case of unavailability, within 30 days of the validation of the order, we will either deliver the ordered product to you, or offer you a similar product at a similar price, or return any pre-payment to you (by credit card or Postcard, we debit only the exact amount of the delivery).
The validation date of the order corresponds to:
In case of shortage of stock on one of the products of your order, we can send the rest of your order with your agreement. The deadline is extended ex officio in case of a delay not attributable to mb-fins.com or in case of absolute necessity preventing mb-fins.com to execute all or part of the contract.
The shipping zone of all our products is for the moment limited to the countries mentioned in the shop. For any other destinations, please contact us by e-mail and we will endeavour to find a convenient solution for you.
Since 1st January 2012, Mb-fins sÓrl decided to improve its service to the customer by collaborating with the world famous carrier FEDEX. The delivery time will be significantly reduced and the shipping cost will be offered with following conditions:
Shipping costs may be offered with mentioned conditions but taxes and custom clearance in the country of the delivery are at customer's charge. In the case a shipment is returned for non-acceptance of these costs, the return shipping cost will be charged.
If your order contains several items of various brands, your shipment may be made in several parcels. The shipping is usually achieved by FEDEX or by another carrier depending on the nature of the parcel. Please note that it is necessary to give us a delivery address where the parcel can be received during the day (ex: workplace, etc.), as well as your telephone number during the day.
Possible damage during transport must be announced at once to the carrier. You have to check the compliance of the delivered goods upon delivery and before signing the delivery slip of the carrier. You have to indicate on the delivery slip and through handwritten reserves with your signature any abnormality about the delivery (damaged product). Such verification is considered as made as soon as the buyer, or any person authorized by him/her, has signed the delivery slip. You will also have to indicate the abnormalities by recommended mail and to confirm your reserves to the carrier within 3 working days following the reception of one or several items and to pass on a copy of this letter to the following address. Any mistakenly delivered goods or goods delivered in excess must be returned at once, or at the latest within 7 days or they will be charged.
Your bill will be sent to you by e-mail or by regular mail upon request.
If you live in the area, you can come to our workplace:
Rue des Uttins 30
Please leave us your telephone number and we will contact you in order to arrange a meeting at your convenience. Upon request, there is a possibility of home delivery in the region of Yverdon for big orders.
Your advantages are:
The buyer benefits from the legal guarantee of the latent defects of the products which he purchased. The duration of the guarantee is of one year from the date defined by the accompanying document (bill), which we kindly ask you to carefully keep. The guarantee from which the buyer benefits after the purchase of the product is personal and not transmissible.
The guarantee does not cover any damage caused by misuse, neglect, bad handling, non compliance with the instructions for use, normal wear, including splinters or scratches of paint, as well as any damage caused by a modification or an unauthorized repair, accident, heat, excessive exposure to the sun or bad storage. Further guarantee does not cover: any damage caused by wrong assembly, use for a service of rental or for teaching purposes, use in rocks, corals or shore break, as well as any impact, shock, deformation against a hard object or any other irresponsible use of the product, including voluntary deformation applied manually.
In case of error, of imperfection or of nonconformity of products, the buyer has 7 days after reception of the goods to return the ordered products to mb-fins.com for exchange or refund without penalty, with the exception of the expenses of return.
Any request for return must be made by e-mail. Please contact us, your return reference number will be communicated to you by e-mail within 48 hours maximum. Any parcel returned without a valid number will be refused. The returned products must be complete, in their state of origin, accompanied by their accessories as well as a copy of the bill to which the return reference number will be added.
The expenses for return are chargeable to the buyer, who must return the products in the mb-fins sÓrl packaging or in equivalent packaging in terms of product protection. In case of non compliance with the above measures, processing expenses of CHF 30 will be charged and debited from the amount in favour of the buyer.
In case of dispute, the buyer will first contact mb-fins sÓrl, who will endeavour to find with them a solution acceptable for all parties. The present contract is subject to Swiss law. For all the cases not covered by the present terms of sale, the Code des Obligations Suisse applies and resolution will be the exclusive competence of Lausanne Law court (Switzerland).
Mb-fins sÓrl cannot be held responsible for damages of any kinds, material as well as immaterial or physical, which could result from bad handling or from misuse of the marketed products. The same applies in case of any modifications of products from manufacturers. The responsibility of mb-fins sÓrl will be limited, in any case, to the amount of the order and cannot be challenged for simple errors or omissions which may have persisted in spite of all the precautions taken in displaying the products. The choice and purchase of a product or service are the responsibility of the customer alone. The total or partial impossibility to use the products, in particular because of an incompatibility of the equipment, cannot justify any compensation, refund or challenge of the responsibility of mb-fins.com, except in the case of an obvious latent defect, nonconformity, imperfection or an application of the right of withdrawal.
Protection of data
Collecting personal details is compulsory within the framework of mail-order selling, such information being necessary for the processing and delivery of the orders as well as for the issuing of bills. Mb-fins sÓrl makes a commitment to respect the measures of federal law on data protection. All the particulars communicated by the customer are treated confidentially and will not be given to third parties on any account. The customer has the possibility of modifying their particulars at any time.
Mb-fins sÓrl has publishing and copy rights for on all the data displayed on the www.mb-fins.com website and prohibits the publishing or copy of all documents, images, logos, text excerpts, and technical specifications which can be taken from the website, unless a written authorization has been obtained.
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